June 06, 2023

Learn how to deal with these four types of video conferencing system failures and you don't need to seek help if you run into problems.

Learn how to deal with these four types of video conferencing system failures and you don't need to seek help if you run into problems.

As part of IT system, videoconferencing system is maintained by professionals in overall structure of enterprise. However, a video conferencing system includes technologies such as network, hardware system, and remote communication. System problems and malfunctions are related to many aspects. Therefore, when carrying out maintenance work, IT professionals need to identify malfunction, and then find appropriate solutions to fix it!

General failures can be divided into following four categories, including many situations such as network settings and terminal output configurations, and handling of various failures is also different.

The first type of malfunction is a video conference screen freezing

During a meeting, if videoconference screen suddenly freezes and audio cannot be clear, it is due to high network load or a network cable failure. A common solution is to check smoothness of network line, such as a damaged or loose interface. If there is no problem in network line connection, you can perform network discovery to check if LAN traffic is normal. If LAN traffic is too high, you can reduce speed of video conference IP calls and monitor the LAN traffic. .

Learn how to deal with these four types of video conferencing system failures and you don't need to seek help if you run into problems.
Second type of crash: screen sluggishness and jitter

The most common videoconferencing system failures are jitter, sluggishness, and tiling, which professionals usually refer to as packet loss, but actual image instability can be due to various causes such as network and video terminals. You can make some adjustments to help IT pros evaluate and troubleshoot issues effectively.

If picture is unstable, you can first try to lower IP call speed and call again. If picture is stable after call is reconnected, then main reason for failure is network congestion. You can manage it later with IP call and network updates to reduce number of such failures.

If there is no change after setting up network, you can try adjusting image quality of video terminal. Generally speaking, image quality of each video terminal is different, some support 720P and some support 1080p, adjust video terminal's image quality to adapt to video quality of both sides. In addition, quality of video conference can be controlled through Qos and so on.

Learn how to deal with these four types of video conferencing system failures and you don't need to seek help if you run into problems.
Third failure type cannot be called

Some failures of video conferencing system occur before it is used, that is, when video conferencing system starts, it detects that videophone cannot be used. Generally speaking, main cause of such failures is related to network. firstly, these are incorrect network settings, and secondly, their own network firewall.

Incorrect network settings are a common problem. As a rule, factory settings of video conferencing terminals are set in advance. After installation, enterprise needs to configure network settings by referring to user manual. Adjust to ensure network settings are correct.

The corporate network firewall is also a common problem. In normal cases, it is usually used during hardware debugging, but a day after delivery, it suddenly stops being called. The enterprise network firewall is regularly updated. , causing normal use to fail, solution to failure caused by firewall is easier, just remove it from firewall list.

Fourth type of failure IP failure problem

In addition, IP registration failure and IP acquisition failure are also common failures. For example, after starting a video conference, a message will be displayed on screen stating that an IP address was not obtained or IP registration failed. If IP address is not obtained, it may be due to an error in automatically obtaining an IP address. Check if address distribution server exists, change IP address, and determine if ADSL password and key are correct. If IP registration fails, check that IP address is correct and enter correct IP address again.

With development of technology, maintenance of current videoconferencing system is also undergoing huge changes. In recent years, number of cloud video conferencing companies such as Yunji Vision has grown rapidly. Maintenance of various traditional videoconferencing systems, cloud-based videoconferencing system maintenance is mainly software maintenance. The work is carried out by cloud service providers, which can reduce burden on maintenance of enterprises to a certain extent. At same time, cloud videoconferencing is more suitable to guide development of next generation technologies, and IT can pay some attention to this.

Related